A AEROPLANUM CONSULTING (hereinafter referred to as "Company") is committed to protecting the privacy and security of its customers', partners', and users' personal data. This Privacy Policy outlines how the Company collects, uses, shares, and protects personal information, in accordance with the General Data Protection Law (LGPD - Law No. 13.709/2018) and other applicable regulations.
Reading and accepting this Privacy Policy are essential for the use of our services. If the customer does not agree with the practices described here, we recommend that they discontinue using our services.
Aeroplanum Consulting may collect different types of personal data depending on the interactions carried out with its customers and users. These include:
- Identification data: Full name, CPF (Taxpayer Registry), ID, passport, nationality, gender, date of birth.
- Contact data: Email address, phone number, residential and business address.
- Financial data: Bank and payment information, such as credit card details, when necessary.
- Browsing data: Browsing history, IP address, cookies, device, and geographic location.
- Communication data: Call recordings, email history, messages via apps or chats.
Los datos recopilados se tratan de manera legítima y con las siguientes finalidades:
- Contract execution: To provide services contracted by the customer, issue invoices, and manage orders.
- Customer service: Responding to requests made through our customer service channels, including inquiries and complaints.
- Service improvement: Analyzing customer experience and making improvements to the services provided by the Company, including optimizing the performance of our website.
– Marketing: Sending promotional, informative, or institutional communications, provided the customer has given prior consent.
- Legal compliance: Meeting legal requirements, including compliance with judicial or regulatory orders.
- Security: Protecting the Company and its customers against fraud, monitoring system security, and preventing illegal activities.
Aeroplanum Consulting may share personal data with third parties only in the following situations:
- Service providers: Companies that provide payment processing services, website hosting, technical support, or customer service.
- Business partners: Third parties involved in providing services or products purchased by the customer.
- Government authorities: Regulatory, tax, or judicial authorities, when required by law.
- Subsidiaries or group companies: For commercial and operational activities, as necessary.
- Other situations: With the customer’s explicit consent.
The Company uses appropriate technical and administrative measures to protect personal data from unauthorized access, loss, destruction, misuse, or improper disclosure. These measures include:
- Data encryption during transmission and storage.
- Access control restricted to authorized personnel.
- Continuous monitoring of systems to identify and prevent threats.
Personal data will be stored for the period necessary to fulfill the purposes described in this policy or as required by law.
Data subjects have the following rights, guaranteed by the LGPD:
- Confirmation of data processing: The data subject may request confirmation that their data is being processed.
- Access to data: The data subject may request access to the personal data the Company holds.
- Correction of incomplete, incorrect, or outdated data: It is possible to request correction of data.
- Anonymization, blocking, or deletion of data: When data is unnecessary, excessive, or processed in violation of the law.
- Data portability: Request the transfer of data to another service or product provider.
- Revocation of consent: If data processing is based on consent, it may be revoked at any time.
To exercise their rights, the data subject should contact the Company through the channels provided below.
Aeroplanum Consulting uses cookies and other tracking technologies to enhance users’ experience on its website. Cookies are small text files stored on the user’s device that can be disabled in the browser settings. However, disabling cookies may limit the functionality of certain areas of the website.
The Company may transfer personal data to other countries, complying with applicable data protection laws. In such cases, we take all necessary measures to ensure adequate protection of personal data, including contracts with specific clauses.
Aeroplanum Consulting reserves the right to modify this Privacy Policy at any time, and changes will take effect once published on our website. We recommend that customers and users periodically review this Policy to stay informed about updates.
If you have any questions, requests, or complaints about this Privacy Policy or the processing of your personal data, the data subject may contact Aeroplanum Consulting through the following channels: E-mail: info@aeroplanum.net • Phone: +55 11 99440-1638
This Privacy Policy has been drafted in accordance with Brazilian laws and may be translated into other languages. In case of any discrepancy between the translated version and the Portuguese version, the latter shall prevail.
Date of last update: 01/10/2024
